Vastroofing / Here to help
Get the written coverage for your exact model and configuration.
Coverage for your product
Any express warranty offered with your product is described in its applicable written terms. Duration, covered components, exclusions and the responsible warranty provider may differ between products. Request the terms for your exact model before ordering if they are not available on the product page.
This page explains how to request support; it does not set a new warranty duration, limit rights provided by law or replace the warranty terms supplied with your purchase.
Requesting assistance
Contact contact@vastroofing.us with your order number, model, serial number where available, a clear description of the issue and relevant photos. Stop using or charging a product if you suspect damage or an electrical or battery fault. Wait for appropriate guidance before arranging a return or repair.
Keep your documentation
Retain your order confirmation, manual and warranty document. Follow the specified assembly, charging, storage and maintenance instructions. Coverage decisions, repair costs and any shipping arrangements depend on the applicable terms and your legal rights.
Your rights
Nothing on this page is intended to remove rights that cannot lawfully be excluded. Contact us if you need a copy of the coverage supplied with your order.
If your product arrives damaged
Keep the packaging and take clear photographs of the packaging and damage where safe to do so. Contact us with your order details promptly so we can review the issue. A delivery-damage report, return request and warranty claim may follow different procedures; we will help identify the appropriate next step.